I renewed my contract with O2 in March 2010 and upgraded to an iPhone. I was moving home so I checked with O2 that I would be able to get a signal at my new address, which they confirmed. But when I moved in, during April, I could not get a signal and was subsequently told by O2 that as there is no transmitter within 10km I could never have had a decent signal. After many frustrating calls the company then said it would cost me £1,000 to break my contract.
I sent a letter quoting breach of contract and they said they would waive the £1,000 – but I then received a bill for £1,041.80. I cancelled my Direct Debit the minute I received that bill. I told them I had cancelled my Direct Debit and received no further bills from them.
On 14 September my Co-operative credit card was refused. Eventually I found out that my credit limit had been dropped from £10,000 to £2,500 with no warning – the Co-op had received an adverse rating from Experian because O2 said I owed them money. I paid O2 immediately just to clear my credit rating but a week after paying the disputed amount, my Experian report still says I haven't paid a further month. JB, Warwickshire
We contacted O2 and a spokeswoman said: "We have allowed JB to cancel her contract with us, out of the 14-day cancellation period, and waived the termination fee of £955. JB was issued a final bill for £86.44 worth of call charges, for which we have not received payment. We apologise to her for promising a re-issued bill that she did not receive and have cleared all outstanding charges, except one late payment charge for the bill dated 8 May 2010." You are happy with this outcome and also pleased that your credit file has since been amended. You also praised Co-op, which reinstated your credit limit once you explained what had happened.
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